Customer satisfaction is our priority. For concerns, please contact us at (mail@ottomondi.com) and you will be personally guided to the procedure.
• All request is subject to final approval by our team. We will only accept requests for return/exchange within 14 days from receipt of delivery.
• Only requests for return/exchange received within 7 days from receipt of delivery will be eligible for refund.
• For all return/exchange, only the cost of the item will be refunded. Shipment and Handling costs, as well as any Tax or Duty incurred are non-refundable.
• For payments made with PayPal, refunds will be given via PayPal. For payments made with check and bank transfers, refunds will be given via bank transfer.
• All refunds will be given within 7 business days upon the receipt of
returned package. Please allow for bank processing, which will affect the date the refund appears on your PayPal or Bank account. Appearance of refund in your monthly billing depends with your bank.
• Items received from the Client for return or exchange must be in its original packaging with complete labels and tags intact, folded properly, and show no signs of wear, use or being washed.
• The Client is responsible for any costs incurred from return or exchange. This includes but is not limited to Shipment and Handling, Tax and Duties, difference of item cost.
TAXES AND DUTIES
All orders within the Philippines are inclusive of Philippine taxes and duties. All international orders DO NOT include any taxes and duties of the destination country. The client is responsible to contact the relevant department in that country to inquire for the local policies and/or pay for taxes and duties.
